Effective Date: 10 August 2026
AMANINATURAE PRIVATE LIMITED, operating under the brand name AloRas, is committed to maintaining transparent and fair business practices for customers, distributors, retailers, and business partners.
This Refund Policy explains the circumstances under which cancellations, refunds, replacements, or adjustments may be considered for products, orders, and business-related payments.
Refunds for AloRas products may be considered in cases where:
All claims must be reported to the company within a reasonable period after delivery, along with relevant supporting information.
If products are damaged during transportation, the customer, distributor, or retailer should notify the company as soon as possible.
Where required, the claimant may be asked to provide:
After verification, the company may provide a replacement, credit adjustment, or refund, depending on the circumstances and applicable company policy.
If the delivered products differ from the confirmed order or the quantity received is less than the invoiced quantity, the issue should be reported promptly.
After verification, AMANINATURAE PRIVATE LIMITED may provide an appropriate replacement, adjustment, credit, or refund.
Order cancellation requests must be submitted before the order has been processed, dispatched, or otherwise committed for fulfillment.
Once an order has been dispatched, cancellation may not be possible. Any exception will be considered at the company's discretion and subject to applicable costs and circumstances.
Any registration fee, advance payment, security deposit, product purchase payment, or other amount associated with a distributorship, dealership, or business arrangement will be governed by the applicable commercial agreement or written terms provided by AMANINATURAE PRIVATE LIMITED.
Payment of an enquiry, application, or business-related amount does not by itself guarantee appointment, territory allocation, exclusivity, sales, or profitability.
Refund eligibility for such payments will depend on the applicable agreement, payment purpose, and circumstances of the request.
Certain payments may be non-refundable where they relate to services already provided, processed orders, customized arrangements, administrative expenses, or other costs expressly identified as non-refundable before payment.
Any applicable non-refundable conditions will be communicated where required.
Refunds or replacements may not be available for products that have expired or have been damaged because of improper storage, handling, transportation, temperature conditions, or other circumstances outside the company's responsibility.
Distributors and retailers are responsible for maintaining appropriate storage and handling conditions.
Where a refund is approved, the refund will generally be processed through the original payment method or another method mutually agreed upon, subject to applicable payment-processing procedures.
The actual time required for the amount to appear in the recipient's account may depend on the relevant bank, payment gateway, or financial institution.
Products or orders purchased under promotional schemes, discounts, special offers, or distributor schemes may be subject to specific cancellation, refund, replacement, or adjustment conditions communicated with the relevant offer.
AMANINATURAE PRIVATE LIMITED reserves the right to verify any refund, replacement, cancellation, shortage, or damage claim before approving it.
The company may reject claims that are found to be false, fraudulent, incomplete, submitted outside the applicable claim period, or otherwise inconsistent with the relevant terms.
AMANINATURAE PRIVATE LIMITED may update or modify this Refund Policy from time to time to reflect changes in its business practices, products, commercial policies, or applicable requirements.
The updated policy will be published on the website with the revised effective date.
For refund, cancellation, replacement, or order-related enquiries, please contact:
AMANINATURAE PRIVATE LIMITED
Brand: AloRas
Address: Gordan Lal Ashok Vihar, PS-KAT, Sadar Bazar, Gurugram, Haryana – 122001
Phone: +91 8448411389
Email: amaninaturaeprivatelimited@gmail.com
By placing an order, submitting a business application, or entering into a commercial relationship with AMANINATURAE PRIVATE LIMITED, you acknowledge that you have read and understood this Refund Policy and agree to the applicable terms.
